Terms & Conditions

Welcome to Cornwall Connector. These Terms and Conditions govern your use of our shuttle services. By accessing or using our service, you acknowledge that you have read, understood, and agreed to be bound by these terms.

Acceptance of Terms

By using Cornwall Connector's services, you agree to these Terms and Conditions in full. If you disagree with these terms or any part of these terms, you must not use our services.

Routes and Services

Service Areas: Cornwall Connector is dedicated to providing reliable transportation services primarily between Cornwall and Ottawa. We are responsive to customer demand and operational feasibility, which may lead to adjustments in our routes, including potential service expansions.

Commitment to Comfort and Safety: Our foremost priority is the comfort and safety of our customers. We ensure that all our vehicles are maintained to the highest standards and that our drivers are professionally trained to adhere strictly to traffic laws and safety regulations. Our goal is to provide a travel experience that is not only reliable but also ensures that every passenger feels secure and valued throughout their journey with us.

Future Accessibility Plans: While our initial shuttle service may not offer specific accessibility features, we are committed to evaluating and expanding our services to meet the needs of all our customers in the future.

Scheduling and Hours of Operation

Operating Hours: Cornwall Connector operates services from Cornwall to Ottawa starting at 6:00 AM EST, with the last trip from Ottawa to Cornwall at 6:00 PM EST, Monday through Saturday. These hours are designed to accommodate a wide range of travel needs, from early morning commutes to late afternoon returns.

Shuttle Frequency: To meet our commitment to reliability and convenience, we initially offer two round trips daily between Cornwall and Ottawa. This frequency is subject to adjustment based on customer demand and operational efficiency.

Weather-Related Cancellations: The safety of our passengers and staff is our highest priority. In cases of severe weather conditions that may compromise the safety of our operations, we reserve the right to cancel services. Customers will be notified of any cancellations as promptly as possible through our website, social media channels, and direct communication methods for those with reservations.

Holidays and Special Events: Recognizing the importance of holidays and special events, we aim to maintain our service availability during these times, potentially providing additional trips to accommodate increased demand. Any changes to our regular schedule during these periods will be communicated well in advance.

Pricing and Payment

Fares: All fares are listed in Canadian Dollars (CAD) and are subject to applicable taxes and changes.

Payment Methods: We accept various payment methods, including credit cards, debit cards and mobile payments. Specific details are available on our booking platform.

Booking, Reservation, and Cancellation

Advance Reservations: Customers are encouraged to book their seats up to two weeks in advance, facilitating optimal travel planning and seat allocation.

Cancellation and Rescheduling: We offer flexibility for cancellations or rescheduling without penalty up to 48 hours before the scheduled departure. For adjustments, please utilize our customer service channels or the self-service features on our website or mobile app.

Late Cancellation Fee: Cancellations made less than 48 hours before the scheduled departure will incur a penalty of 10% of the booking cost. This fee is necessary to manage our scheduling efficiently and maintain availability for other passengers.

Missed Shuttle Policy: If a customer misses their scheduled shuttle, the fare paid will be non-refundable. This policy ensures fairness and helps us in maintaining a reliable and efficient service for all our customers.

Shuttle Delay Compensation: In the event of a delay exceeding 30 minutes caused by Cornwall Connector, affected customers will be eligible for a 20% refund of their fare. This clause is our commitment to punctuality and customer satisfaction.

Notification of Policy Changes: Any changes to our booking, reservation, or cancellation policies will be communicated in advance through our website, email notifications, and direct communication for those with active bookings.

Safety and Compliance

CVOR Certification: Cornwall Connector is proud to be CVOR (Commercial Vehicle Operator’s Registration) certified, demonstrating our commitment to meeting Ontario's high standards for safety and operation within the commercial transportation industry. This certification is a testament to our dedication to maintaining the highest levels of safety for our passengers and staff.

Safety Protocols: Our commitment to safety extends beyond certification. We conduct daily safety checks on all our vehicles to ensure they are in optimal condition for travel. Our drivers are professionally trained and adhere to the strictest safety standards, including compliance with all traffic laws and regulations.

Continuous Safety Audits: To further our commitment to safety, Cornwall Connector regularly audits its safety protocols and practices. This ongoing process allows us to identify and implement improvements, ensuring that we continually meet and exceed safety standards.

Passenger Responsibility: While we take every measure to ensure a safe travel environment, passengers also play a crucial role in maintaining safety. We ask all passengers to follow safety instructions provided by our drivers and signage within the vehicles, including the use of any safety features available.

Compliance with Laws and Regulations: Cornwall Connector operates in full compliance with all applicable laws and regulations governing commercial transportation services in Ontario. We are committed to upholding these standards to provide a safe, reliable, and compliant service to all our customers.

Liability and Limitations

Limitation of Liability: Cornwall Connector shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Cornwall Connector has been advised of the possibility of such damages), resulting from:
- The use or the inability to use the service;
- The cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the service;
- Unauthorized access to or alteration of your transmissions or data;
- Statements or conduct of any third party on the service;
- Any other matter relating to the service.

Force Majeure: Cornwall Connector is not liable for failures to perform its obligations due to circumstances beyond its reasonable control, including but not limited to acts of nature, acts of government, flood, fire, earthquakes, severe snow storm, civil unrest, acts of terror, strikes or other labour problems (excluding those involving Cornwall Connector employees), service disruptions involving hardware, software, or power systems not within Cornwall Connector's possession or reasonable control, and denial of service attacks.

Claims: Any claims against Cornwall Connector must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation.

Indemnity: You agree to indemnify and hold Cornwall Connector, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries, and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Cornwall Connector by any third party due to or arising out of or in connection with your use of the service.

Disclaimer of Warranties: Cornwall Connector does not guarantee that the service will be uninterrupted or error-free, and there may be delays, omissions, interruptions, and inaccuracies in the content or other materials available through the service. Cornwall Connector is not responsible for the availability or content of other services that may be linked to our service.

Cornwall Connector is committed to protecting the privacy and security of our customers' personal information. This policy outlines our practices regarding the collection, use, and safeguarding of your information when you use our services.

Information Collection

Personal Information: We collect personal information that you provide to us directly, such as your name, email address, phone number, and payment information, when you make a reservation, sign up for our services, or communicate with us.

Usage and Technical Data: We automatically collect certain information when you use our services, including IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

Use of Information

Service Provision: Your information is used to fulfill our service commitments, such as booking reservations, processing payments, and communicating with you about your trips, including confirmations, changes, and cancellations.

Improvement and Personalization: We use the information to understand how our services are used, identify trends, and personalize your experience, including offering targeted promotions and service recommendations.

Compliance and Safety: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements. This includes using information for safety and security purposes, such as fraud prevention.

Sharing of Information

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, ensure the personal safety of users of the service or the public, or protect against legal liability.

Security

Data Security: We implement appropriate technical and organizational measures to protect the personal information we collect and process. Despite our efforts, no security measures are completely impenetrable, and we cannot guarantee the security of your personal information.

Your Rights

Access and Control: You have the right to access, update, or delete your personal information. You can accomplish this by logging into your account or contacting us directly.

Communication Preferences: You can opt out of receiving marketing communications from us by following the unsubscribe link or instructions provided in any email we send.

Changes to the Privacy Policy

Updates: We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

If you have any questions or concerns about this privacy policy or our data practices, please contact us.

Privacy Policy